Basically, V2VIP offers two types of calling options which are video to video and an emerging new technology called Voice over Internet Protocol (VoIP). The video calls are transmitted over the broadband Internet connection (Cable Modem or DSL) to other V2VIP subscribers that have a video phone or a video softphone.

The VoIP options enable the caller to use either the video phone, video softphone or Analog Terminal Adapter, with a standard touch-tone telephone connected to it, to make calls over their high-speed Internet connection. V2VIP converts the analog phone call into data that is sent over the Internet to a regular telephone which is then converted back into a traditional analog phone call.

It means Voice over Internet Protocol. VoIP is a new way to make and receive telephone calls. Its a technology that enables your voice conversations to be carried or transmitted over a broadband Internet connection and is directed to a traditional or regular telephone line.

Compare the price of our H.264 video phones with other products on the market that use similar or lower quality H.263 video codecs. Consider the advanced features of our video phones and the variety of options available with our Calling Plans. Factor in the long-term contracts or commitment, and/or include the penalties for early termination of other providers. Our SIX (6) MONTH Early Termination Fee is $99.00 and only $49.00 after that. Add those numbers together and youll see why V2VIP provides the best Value and Variety.

Our V2VIP SoftChat video phone supports features that are not available with other free video softphones.

Yes, federal, state, county and local governments may assess taxes, surcharges and/or fees on use of the V2VIP Services. These charges may be a flat fee or a percentage of the V2VIP charges and may change from time to time without notice and are based on the rates applicable to the address provided to WCCI. Theres a Universal Service Fund monthly fee mandated by the FCC. New York state residents will pay a one-time tax on the products.

No. the International rates only apply to voice calls. There are no additional charges to worldwide video calls.

The GXV-3000 IP video phone (order at the V2VIP Sign-up page), and a high-speed, broadband Internet (DSL, cable modem) connection.. If the DSL or cable modem has only one ethernet port (connection), which is used by a computer, then a low-cost home router or switch is needed so multiple IP devices can share the single connection. Its recommended to have a minimum of 128Kbps upload and download capacity

Worldwide, unlimited in-the-network IP video calls to other V2VIP subscribers are provided with all of the V2VIP video phone (GXV-3000, SoftChat) service plans.

This is a call thats transmitted over Internet Protocol that does not use or depend on the PSTN (Public Switched Telephone Network) to deliver the voice and video call to the other party.

Yes, if the end-user subscribes to either the Basic Plan which allows for outgoing calls only, to traditional telephones or the Premium Plan which features both incoming and outgoing calls.

• For local calls dial the seven-digit number and for long-distance calls dial the ten-digit number.
• For the Premium Plan its possible to select an area code in another city or frequently called location so friends and family would only be making a local call.
• Both plans feature unlimited local and long-distance calling to the US and Canada.

Note: for the Basic Plan it is recommended to keep your existing phone service for incoming calls.

A seven or eight digit (i.e. 10011122) number, which is used for video calls only, will be provided to each subscriber after the Sign-up process.

• Make the handset, speakerphone or headset Off-Hook, or press the available LINE key to select a SIP account, the corresponding Line LED will light up in solid red.
• Simply dial the number of another V2VIP video plan subscriber any where in the world
• Press the SEND button or wait a few seconds for the call to be directed
• Make the handset, speakerphone or headset Off-Hook, or press the available LINE key to select a SIP account, the corresponding Line LED will light up in solid red. Press the SEND button to redial the last number called.
• Press the OK button to bring up the Main Menu, select Phone Book, browse the phone book to find the name of the person to be called. Press OK, select Dial and press OK again . The call will dial out in Speakerphone mode.

As soon as the phone is answered, their image will appear on the screen and your image appears on the screen at the other location.

Note: If you want to make or receive a second voice call, press the HOLD button, then, press Line 2 button.(the light should be blinking). When finished, press Line 1 to return to the first call.

Yes, a free software license is provided which is downloaded and stored on your PC or laptop. The monitor is used to display the video soft phone.

Its sent via email to the email address provided when subscribing to the SoftChat Calling Plan.

A web camera (Logitech or Creative Labs) and speakers (if not built into the monitor). A microphone / headset can be used if the PC or laptop supports this device.

Its necessary to use the SIP address (someone@domain.com) or a series of numbers 1000111. Extension numbers can be dialed using three or four digits. With the V2VIP SoftChat Basic Plan it is possible to dial traditional phone numbers for voice calls only.

There are several options to make a call:

• Input the number of the other SoftChat subscriber thats being called using the computer keyboard and press the Enter key or click on the green telephone icon button on the softphone.
• Use the mouse and left click on the keypad numbers to enter into the SoftChat graphic. After entering all the numbers, click on the Green telephone icon button to initiate the call.
• While keying in a number, a suggestion for the entry may appear, press Tab, then click on the Green telephone icon or press Enter.
• Right-click on an entry number in your Contact list and then scroll down and select Place a Call.
• Drag-n-Drop an entry from the Contacts tab or any of the lists in the Calls tab to the Calls display.
• Double-click the number in your Contact list in Outlook. (See page 20 for more information about using Outlook.)
• Select (single click) the number in your Contact list and then click on the green telephone icon.
• Redial: Click on the Redial button.

Video: On the Video drawer, click Start to send video to the other party. The party at the remote site will appear in the top video panel if they have enabled video at their end.

Note: During a call if you want to make another call, just click on the [2] just beneath the graphics screen. This will automatically put the initial call on hold. You can then toggle between the two calls by clicking on the appropriate line buttons 1 and 2.

Ending a Call: Click on the Red telephone icon on the Call display. Details of the call remain on the Display; click Clear, to clear the call.

The SoftChat phone must be running to answer incoming calls. (If not, calls will be directed to voicemail.)

When the softphone rings the softphone graphic will pop-up and the line of the incoming call is lit. If the Bring to Front is enabled, the phone pops-up at the front of the screen. (See page 33 for more information.)

The SIP address of the person calling is displayed. If the SIP address for this person appears in the Contact list, the SIP address is converted to the display name for that address.

Answer a Call in the following ways:
Click on the Green telephone icon on the SoftChat softphone or click Answer on the Call Alert box.
Click the line number on the softphone.
Press Enter on the keyboard, if the softphone is the active application.

To Ignore a call, click on the Ignore icon on the Call display; a message appears to the caller advising the call could not be made. The phone stops ringing and the calls are added to the Received calls list. Or:
Click on the Voice Mail icon on the Call display to send it immediately to Voicemail.

To Ban a caller, click on the Call display; the call is added to the Received Calls list. In the Received Calls list, click the entry, right-click, choose Ban this Person

Both use the H.264 video codec and the same audio codecs for interoperability. At the moment there is a temporary limitation with the size of the image displayed in the video soft phone screen which is only a quarter of the window.
Theres a full screen picture displayed on the GXV-3000 and the audio or voice part of the call is fully-functional on both.

The V2VIP Voice Calling Plan uses Voice over Internet Protocol. VoIP is a new way to make and receive telephone calls. Its a technology that enables your voice conversations to be carried or transmitted over a broadband Internet connection and is directed to a traditional or regular telephone line. Dial the call the same as if making a normal PSTN (Public Switched Telephone Network) telephone call.

No, just a touch-tone analog telephone, the free HandyTone-386 ATA and high-speed Internet service.

Its possible, via Local Number Portability, for a US customer to keep the same home phone number. Wind Currents Communications will work with the telephone service provider and make every effort to help keep the existing home phone number, although WCCI cannot guarantee that this will be possible. Certain guidelines or restrictions may not allow the provider to release the number.

• Connect a standard touch-tone analog telephone to FXS port1
• Insert a standard telephone cable into the LINE port of the HT-386 and connect the other end of the telephone cable to the wall jack.
• Insert the Ethernet cable into the LAN port of the HT-386 and connect the other end of the Ethernet cable to an uplink port (a router or modem).
• Insert the power adapter into the HandyTone-386 and connect it to the wall outlet.
• Refer to the User Manual for configuration information.